Customer support
How can we help?
Response target: within 1–2 business days (Mon–Fri, US Pacific).
Contact support
Email support@tripnovac.com with your account email, platform (iOS, Android, or web), and a short description of the issue. Include screenshots when reporting billing or sign-in problems.
What we can help with
Account & sign-in
Password resets, 2FA, access requests, and organization invitations.
Billing & subscriptions
App Store / Google Play plans on mobile, and web billing for API plans.
API keys & usage
Key creation, rate limits, plan entitlements, and usage questions.
Data coverage
Country visa data, advisories, freshness, and source questions.
Mobile subscriptions (iOS / Android)
Tripnovac DB mobile subscriptions (Starter, Professional, Enterprise) are purchased and managed through the Apple App Store or Google Play. To change or cancel a subscription, use your device’s subscription management settings. For purchase receipt issues, email support with your Apple / Google order ID.
Developer & company
- Product: Tripnovac DB (Tripnovac Database)
- Operator: Alpha Libra LLC
- Support: support@tripnovac.com
- Privacy: privacy@tripnovac.com
- Legal: legal@tripnovac.com
- Website: https://tripnovac-db.com
Policies
These pages are public and do not require signing in.